SHOPPING AT H&M
SHOPPING ONLINE
You must be 18 years of age or older, who are not under guardianship, or over 16 years of age who have the consent of the guardians (we reserve the right to request written confirmation of such consent), to place an order and provide an address in Mainland China, (excluding Hong Kong, Macau and Taiwan).
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Items that you’ve selected are saved in the shopping bag for 7 days. But don’t wait too long, the items in the shopping bag are not reserved.
When you’re finished shopping, click on “Shopping bag” to place your order. Price, and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.
Select your preferred payment method and when ready click the button “complete purchase”. When you click the “complete purchase” button you will be redirected to the chosen payment provider’s external website, in order to complete your payment.
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This may take some time. Please do not close your browser or navigate to previous page. You should then log into your account and complete the payment directly, or your order will be cancelled.
Fill in the needed details required by the payment provider in order to complete your purchase. For Alipay or WeChat Pay you have one hour to complete the payment for your order (as long as you logged in right after being redirected to Alipay or WeChat Pay from the H&M online shop).
If you pay for your items directly and successfully you will be redirected back to H&M online Shop. Once payment is confirmed at our side we will send you a processing email with your order details. Once confirmed at our side you can also see inside My Account that the order status has changed to “paid”.
If you for any reason failed to complete your payment on the external payment provider’s website (or you chose Alipay and did not pay for your order within one hour), your order will be cancelled. You can see inside My Account that the order status has in that case changed to “cancelled”.
Once your order has been shipped an email will be sent to notify you that your order has been shipped with a tracking number which is a link you can use to trace your order.
We have listened to your feedback and are taking steps to update our standard sizes on both Womenswear and Menswear. We initially introduced P (Women) and S (Men) sizing for improved fit and comfort. We now are adapting further so that these improved fits are actually the measurements that we provide for our standard sizing. Please check and select your size according to measurements in the new size guides for Women and Men.
We have listened to your feedback and have taken steps to update our sizes. During a transitional period, we will have garments labelled in either old or new sizing, however, rest assured we will always send you the size that corresponds to what you ordered. For example: 1) If you order an item in a standard size, you may receive a product labelled with a P or S next to the size (i.e. 34P or 42S). However, the fit/measurements will match what you ordered, so please try on. 2) If you ordered an item with a T or L next to the size (i.e. 34T or 42L), you may receive a product not labelled with a T or L. However, the fit/measurements will match what you ordered, so please try on. Note: If you received the wrong size entirely (i.e. you ordered M but received XL), please contact Customer Service.
Discount codes can either be added in the shopping bag or in checkout.
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An item is only reserved once your purchase is completed in the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout.
We buy large quantities of the same garments direct from the supplier, with few middlemen, and sell the garments in our own stores. H&M has considerable experience of the textile industry and a great knowledge of which goods to buy from which markets. In addition, we have invested a lot in a fast and cost-efficient distribution system. H&M is also permeated by cost-consciousness at every level, allowing us to offer goods to our customers at the very best prices possible.
You will find general information, production details and the H&M Code of Conduct here. If you are interested in financial information, please check under Investor Relations. There, you will be able to download annual reports as well as the latest financial summaries. If you have further questions, please contact H&M’s press department in your specific country. You will find names and email addresses here.
All H&M campaigns are promoted either through hm.com.cn, or our official social media channels. H&M cautions you to read the fine print and legal disclaimers when entering online contests. You will note in most situations that the promotion is in no way associated with our brand. If you have entered your cell phone number in response to an email that you received for a chance to win an H&M contest, you are an on-going victim of this activity, or are now receiving unwanted SMS text messages, we encourage you to contact your phone provider and block the offending phone number.
Unfortunately, a number of fake campaigns and H&M accounts are circulating on Weibo, WeChat and Redbook giving away gift cards to our customers. We are aware of the problem and H&M is not the only company afflicted. We do not support these kinds of actions and we always report them to Weibo, WeChat and Redbook to get them closed down as soon as possible and prevent them from spreading even further. We truly apologize for the inconvenience that these fake campaigns may cause our customers. You will find information about any future campaigns and contests via our official social media account at Weibo, Youku and Redbook.
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